HEB Federal Credit Union
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Knowledge base
FAQs:
Security Page
1
Security Page
Do I have to close my accounts if I move out of state?
1
Do I have to close my accounts if I move out of state?
Can I make ATM deposits?
1
Can I make ATM deposits?
Can I mail a check for deposit into my account?
1
Can I mail a check for deposit into my account?
How do I check my account balance?
1
How do I check my account balance?
How long does it take to verify a deposit?
1
How long does it take to verify a deposit?
What is your mailing address?
1
What is your mailing address?
What is ChexSystems?
1
What is ChexSystems?
What are the current rates and fees?
1
What are the current rates and fees?
Why did my check bounce when I had money in my account?
1
Why did my check bounce when I had money in my account?
How can I sign up for direct deposit?
1
How can I sign up for direct deposit?
What is the fee for a cashier checks?
1
What is the fee for cashiers checks?
What is the difference between an insufficient funds fee and an uncollected funds fee?
1
What is the difference between an insufficient funds fee and an uncollected funds fee?
Are you a full service financial institution?
1
Are you a full service financial institution?
Can you get me a copy of my credit report?
1
Can you get me a copy of my credit report?
How do I re-order checks?
1
How do I re-order checks?
What does encryption mean?
1
What does encryption mean?
How do I transfer money into a different account?
1
How do I transfer money into a different account?
What are the overdraft fees?
1
What are the overdraft fees?
How do you determine exchange rates for foreign transactions?
1
How do you determine exchange rates for foreign transactions?
Why do you pull credit for new account application?
1
Why do you pull credit for new account application?
Can I change insurance companies for my homeowner's policy? Do I need to notify you?
1
Can I change insurance companies for my homeowner's policy? Do I need to notify you?
What is a credit union?
1
What is a credit union?
What are your hours?
1
What are your hours?
How do I change my name, address, or any other contact information?
1
How do I change my name, address, or any other contact information?
Do you offer Health Savings Accounts?
1
Do you offer Health Savings Accounts?
How do I get a copy of my statement?
1
How do I get a copy of my statement?
How can I submit a secure email?
1
How can I submit a secure email?
How much will it cost to make a stop payment on a check?
1
How much will it cost to make a stop payment on a check?
What is 128-bit encryption?
1
What is 128-bit encryption?
What is the difference between balance and available balance?
1
What is the difference between balance and available balance?
Why did I receive a call from Fraud Prevention Center?
1
Why did I receive a call from Fraud Prevention Center?
Is my account information available 24 hours a day?
1
Is my account information available 24 hours a day?
How many accounts does H-E-B Federal Credit Union allow me to have?
1
How many accounts does H-E-B Federal Credit Union allow me to have?
What is my account number?
1
What is my account number?
Are there a minimum number of deposits I have to make into a checking/savings account per month?
1
Are there a minimum number of deposits I have to make into a checking/savings account per month?
Where are your ATMs located?
1
Where are your ATMs located?
Do you have any deals for first time home buyers?
1
Do you have any deals for first time home buyers?
How do credit unions differ from banks?
1
How do credit unions differ from banks?
Do you offer a foreign currency exchange service?
1
Do you offer a foreign currency exchange service?
What are cookies?
1
What are cookies?
What is the Truth-In-Lending Act?
1
What is the Truth-In-Lending Act?
Do you offer an automated phone service that can verify a check amount?
1
Do you offer an automated phone service that can verify a check amount?
If someone transfers money into my account, can they see my account balance?
1
If someone transfers money into my account, can they see my account balance?
Can I deposit coins?
1
Can I deposit coins?
Can anyone join the credit union?
1
Can anyone join the credit union?
What are some advantages of being a member of a credit union?
1
What are some advantages of being a member of a credit union?
What is your routing number?
1
What is your routing number?
What time does my direct deposit post on pay day?
1
What time does my direct deposit post on pay day?
How are my taxes paid?
1
How are my taxes paid?
How long will it take to receive a vehicle title when a member pays their auto loan off?
1
How long will it take to receive a vehicle title when a member pays their auto loan off?
IRA
IRA Accounts
1
IRA Accounts
What happens to my Traditional IRA if I die?
1
What happens to my Traditional IRA if I die?
What is an IRA?
1
What is an IRA?
What types of IRAs do you offer?
1
What types of IRAs do you offer?
Electronic Services
How do I endorse a check for mobile deposit?
1
How do I endorse a check for mobile deposit?
E-Statements
1
E-Statements
Forgot password
1
Forgot password
Net Branch
1
Net Branch
Mobile App
1
Mobile App
Can I use any computer to access NetBranch Online Banking?
1
Can I use any computer to access NetBranch Online Banking?
How do I deposit checks from the mobile app?
1
How do I deposit checks from the mobile app?
Don’t have access to mobile banking yet?
1
Don’t have access to mobile banking yet?
How do I obtain login credentials for my Mobile Banking app?
1
How do I obtain login credentials for my Mobile Banking app?
What do I need in order to begin using NetBranch Online Banking?
1
What do I need in order to begin using NetBranch Online Banking?
How do I sign up for NetBranch Online Banking?
1
How do I sign up for Netbranch Online Banking
How do I register for Mobile Banking?
1
How do I register for Mobile Banking?
How do I sign up to receive E-statements?
1
How do I sign up to receive E-statements?
What do I do if I forgot my NetBranch Online Banking Password?
1
What do I do if I forgot my NetBranch Online Banking Password
Do I need to receive paper statements, or can I get my statements electronically?
1
Do I need to receive paper statements, or can I get my statements electronically?
Are connections to third party sites secure through the website?
1
Are connections to third party sites secure through the website?
How much does it cost to use NetBranch Online Banking?
1
How much does it cost to use NetBranch Online Banking?
Is there a monthly fee for NetBranch Online Banking and Bill Pay?
1
Is there a monthly fee for NetBranch Online Banking and Bill Pay?
What information do I need to register for Mobile Banking?
1
What information do I need to register for Mobile Banking?
How can I make a loan payment to another financial institution using NetBranch Online Banking?
1
How can I make a loan payment to another financial institution using NetBranch Online Banking?
How can I verify that my Online Banking transactions were successful?
1
How can I verify that my Online Banking transactions were successful?
What is an E-statement?
1
What is an E-statement?
What types of accounts can be viewed with Online Banking?
1
What types of accounts can be viewed with Online Banking?
Can I set up my NetBranch Online Banking to automatically deduct my loan payment?
1
Can I set up my NetBranch Online Banking to automatically deduct my loan payment?
How do I change my NetBranch Online Banking password?
1
How do I change my NetBranch Online Banking password?
Can I get a printout of my statement over the Internet?
1
Can I get a printout of my statement over the Internet?
How long will funds transferred via Mobile Banking be made available?
1
How long will funds transferred via Mobile Banking be made available?
Where is my electronic statement?
1
Where is my electronic statement?
Why do I keep getting locked out of NetBranch Online Banking?
1
Why do I keep getting locked out of NetBranch Online Banking?
How do I sign in to Online Banking?
1
How do I sign in to Online Banking?
What do I do If I have been locked out of my NetBranch Online Banking?
1
What do I do If I have been locked out of my NetBranch Online Banking?
How do I log off of Online Banking?
1
How do I log off of Online Banking?
Which accounts can be viewed with the Mobile Banking app?
1
Which accounts can be viewed with the Mobile Banking app?
How can I activate my Android or iPhone app?
1
How can I activate my Android or iPhone app?
Where can I access/print tax forms online?
1
Where can I access/print tax forms online?
Plastic Cards
Does HEBFCU protect my debit card from fraud?
1
Does HEBFCU protect my debit card from fraud?
What should I do if I am out of town and my credit or debit card is declined and I know that the funds are available?
1
What should I do if I am out of town and my credit or debit card is declined and I know that the funds are available?
How do I order a new debit card?
1
How do I order a new debit card?
Why are my debit transactions being denied so often?
1
Why are my debit transactions being denied so often?
What do I do if my personal identification number (PIN) does not work?
1
What do I do if my personal identification number (PIN) does not work?
What do I do if the ATM does not dispense the money I asked for and the funds have been deducted from my account?
1
What do I do if the ATM does not dispense the money I asked for and the funds have been deducted from my account?
How much does it cost to replace my debit card?
1
How much does it cost to replace my debit card?
What is the difference between a Credit Card and a Debit Card?
1
What is the difference between a Credit Card and a Debit Card?
What is my PIN for my debit card?
1
What is my PIN for my debit card?
What's the difference between a debit card and an ATM card?
0
Can I select my own PIN for my debit card?
1
Can I select my own PIN for my debit card?
Can I use my debit card while traveling internationally?
1
Can I use my debit card while traveling internationally?
What do I do if I lost my Debit/Credit Card?
1
What do I do if I lost my Debit/Credit Card?
Who do I call if my card is restricted?
1
Who do I call if my card is restricted?
How do I activate my debit card?
1
How do I activate my debit card?
My card is being denied at the merchant, what do I do?
1
My card is being denied at the merchant, what do I do?
I am receiving an error message at the ATM; what does that mean?
1
I am receiving an error message at the ATM; what does that mean?
How do I change my personal identification number (PIN) for my debit card?
1
How do I change my personal identification number (PIN) for my debit card?
Loans
Can my Line of Credit be used for overdraft protection?
1
Can my Line of Credit be used for overdraft protection?
Can I set up weekly payments for my Line of Credit?
1
Can I set up weekly payments for my Line of Credit?
How do I know how much to pay each month on my loan payment?
1
How do I know how much to pay each month on my loan payment?
Since the balance on a Line of Credit fluctuates, how is my payment calculated?
1
Since the balance on a Line of Credit fluctuates, how is my payment calculated?
Apply Online - Loan
1
Apply Online - Loan
Line of Credit
1
Line of Credit
Loans Page
1
Loans Page
Home Equity
1
Home Equity
Apply for auto loan
1
Apply for auto loan
Boat and RV
1
Boat and RV
Auto Loans
1
Auto Loans
Loan rates
1
Loan rates
Do you finance helicopters?
1
Do you finance helicopters?
Do you offer payday loans?
1
Do you offer payday loans?
What are the current auto loan rates?
1
What are the current auto loan rates?
Can I make my loan payment over the phone?
1
Can I make my loan payment over the phone?
I noticed an error on my credit report for a H-E-B Federal Credit Union loan. What should I do?
1
I noticed an error on my credit report for a H-E-B Federal Credit Union loan. What should I do?
Do I have to buy from an auto dealer?
1
Do I have to buy from an auto dealer?
Do you have loans for motorcycles?
1
Do you have loans for motorcycles?
If I have poor credit, can I qualify for an auto loan?
1
If I have poor credit, can I qualify for an auto loan?
Do you offer debt consolidation loans?
1
Do you offer debt consolidation loans?
Can I apply for an auto loan if I have not found the car I want yet?
1
Can I apply for an auto loan if I have not found the car I want yet?
Can I make my loan payment online?
1
Can I make my loan payment online?
How long does a loan approval take?
1
How long does a loan approval take?
How can I qualify for a loan?
1
How can I qualify for a loan?
What is my loan payoff amount?
1
What is my loan payoff amount?
How do I apply to refinance my auto loan?
1
How do I apply to refinance my auto loan?
Do you offer VA or FHA loans?
1
Do you offer VA or FHA loans?
Do you offer student loans?
1
Do you offer student loans?
Do you offer business loans?
1
Do you offer business loans?
How do I check the status of a loan application?
1
How do I check the status of a loan application?
What insurance requirements do you have for auto loans?
1
What insurance requirements do you have for auto loans?
Can my loan be paid off by a third party?
1
Can my loan be paid off by a third party?
Do I get credit if the payoff balance is less than the GAP insurance is willing to pay?
1
Do I get credit if the payoff balance is less than the GAP insurance is willing to pay?
Wires
Wire Transfer Page
1
Wire Transfer Page
Wire Transfer
1
Wire Transfer
What is the fee for sending domestic wire transfers?
1
What is the fee for sending domestic wire transfers?
How do I send or receive wire transfers?
1
How do I send or receive wire transfers?
Checking Accounts
Reorder Checks
1
Reorder checks
Checking Options
1
Checking Options
Overdraft Protection
1
Overdraft protection
Checking Page
1
Checking page
Basic Checking
1
Basic checking
Classic Checking
1
Classic Checking
Premier Checking
1
Premier Checking
What is CardValet?
1
What is CardValet?
What is Courtesy Pay?
0
Can I order checks from any company or does it have to be through your vendor?
1
Can I order checks from any company or does it have to be through your vendor?
I have a negative balance in my Checking Account. What should I do?
1
I have a negative balance in my Checking Account. What should I do?
What should I do about missing checkbooks?
1
What should I do about missing checkbooks?
What happens if I deposit a check and it bounces?
1
What happens if I deposit a check and it bounces?
What is a post-dated check?
1
What is a post-dated check?
Do I have to pay a fee to cash a check in a H-E-B Federal Credit Union branch if I do not have an account?
1
Do I have to pay a fee to cash a check in a H-E-B Federal Credit Union branch if I do not have an account?
How can I get a copy of a canceled (cleared) check?
1
How can I get a copy of a canceled (cleared) check?
I wrote a check and it cleared for a larger amount than what I wrote it. Why?
1
I wrote a check and it cleared for a larger amount than what I wrote it. Why?
Is there a minimum balance required for a checking account?
1
Is there a minimum balance required for a checking account?
Savings Accounts
Deposit rates
1
Deposit rates
Saving for retirement
1
Saving for retirement
Funds Availability
1
Funds Availability
Savings Options
1
Savings Options
What is the current interest rate for a savings account?
1
What is the current interest rate for a savings account?
Mortgage
Mortgage offering
1
Mortgage offering
Should I get pre-approved before buying a home?
1
Should I get pre-approved before buying a home?
Apply for a Mortgage
1
Apply for a Mortgage
What is an escrow account?
1
What is an escrow account?
Do you offer Home Improvement loans?
1
Do you offer Home Improvement loans?
Can I be notified when mortgage/refinance rates are updated?
1
Can I be notified when mortgage/refinance rates are updated?
Can I pay my own real estate taxes and homeowner's insurance?
1
Can I pay my own real estate taxes and homeowner's insurance?
What is Freddie Mac?
1
What is Freddie Mac?
What is a Town House?
1
What is a Town House?
How much will it cost me to refinance my first mortgage?
1
How much will it cost me to refinance my first mortgage?
How do I apply to refinance my home equity loan?
1
How do I apply to refinance my home equity loan?
Do I need to send you a copy of my tax bill?
1
Do I need to send you a copy of my tax bill?
What is a Mortgage Loan?
1
What is a Mortgage Loan?
Do I need to provide you with proof of my Homeowner's Insurance?
1
Do I need to provide you with proof of my Homeowner's Insurance?
What are the closing costs for my mortgage?
1
What are the closing costs for my mortgage?
Third Party Fees include:
1
Third Party Fees include:
Can I roll my closing cost fees into my loan?
1
Can I roll my closing cost fees into my loan?
What is a Mortgage Note?
1
What is a Mortgage Note?
Are there closing costs associated with a Home Equity Loan or Home Equity Line-of-Credit?
1
Are there closing costs associated with a Home Equity Loan or Home Equity Line-of-Credit?
Credit Cards
Credit Card Options
1
Credit Card Options
Platinum MasterCard
1
Platinum MasterCard
How can I send credit card payments?
1
How can I send credit card payments?
Gold MasterCard
1
Gold MasterCard
What types of credit cards do you offer?
1
What types of credit cards do you offer?
How do I make credit card payments online?
1
How do I make credit card payments online?
How can I apply for a credit card online?
1
How can I apply for a credit card online?
About Us
Contact Us
1
Contact Us
Holiday Calendar
1
Holiday Calendar
Career page
1
Career page
Security Page
1
Security Page
Finance Guide
1
Finance Guide
Locations
1
Locations
ATM Locator
1
ATM Locator
Fees
1
Fees
ATM Locator Page
1
ATM Locator Page
How late are you open?
1
How late are you open?
Who owns a credit union?
1
Who owns a credit union?
Do you offer a notary service?
1
Do you offer a notary service?
How is my money insured?
1
How is my money insured?
What are your locations?
1
What are your locations?
Is the credit union insured by the Federal Deposit Insurance Corp. (FDIC), like banks and thrifts?
1
Is the credit union insured by the Federal Deposit Insurance Corp. (FDIC), like banks and thrifts?
How is a credit union governed?
1
How is a credit union governed?
What holidays will you be closed?
1
What holidays will you be closed?
What is your contact information?
1
What is your contact information?
Bill Pay
Bill Pay
1
Bill Pay
How do I cancel Bill Pay?
1
How do I cancel Bill Pay?
How do I add a payee in Bill Pay?
2
How do I add a payee in Bill Pay?
How do I add a payee in Bill Pay?
Is there a monthly fee for NetBranch Online Banking and Bill Pay?
1
Is there a monthly fee for NetBranch Online Banking and Bill Pay?
How much does it cost to use Bill Pay?
1
How much does it cost to use Bill Pay?
How do I apply for Bill Pay?
1
How do I apply for Bill Pay?
How do I set up automatic Bill Payment using NetBranch Online Banking, so the money is taken out the same time each month?
1
How do I set up automatic Bill Payment using NetBranch Online Banking, so the money is taken out the same time each month?
How secure is Bill Pay?
1
How secure is Bill Pay?
Shared Branch
Shared Branch
1
Shared Branch
What transactions can H-E-B Federal Credit Union members perform at the shared branches?
1
What transactions can H-E-B Federal Credit Union members perform at the shared branches?
What is a shared branch network?
1
What is a shared branch network?
What are the hours of the shared branches?
1
What are the hours of the shared branches?
Where are the Shared Branch Locations?
1
Where are the Shared Branch Locations?
Is it possible to make deposits at other credit unions and have it credited to my accounts?
1
Is it possible to make deposits at other credit unions and have it credited to my accounts?
Can I use H-E-B Federal Credit Union as a shared branch?
1
Can I use H-E-B Federal Credit Union as a shared branch?
Insurance Products
What insurance products do you offer?
1
What insurance products do you offer?
Rates
What are the current Term Share Certificate (CD) rates?
1
What are the current Term Share Certificate (CD) rates?
Can I be notified when mortgage/refinance rates are updated?
0
What are the current share (savings) rates?
1
What are the current share (savings) rates?
General Information
Finance Guide
1
Finance Guide
Do you have a list of foreclosed homes?
1
Do you have a list of foreclosed homes?
Direct Deposit
1
Direct Deposit
Who owns a credit union?
1
Who owns a credit union?
Are connections to third party sites secure through the website?
1
Are connections to third party sites secure through the website?
Careers
Where can I get information about career opportunities?
1
Where can I get information about career opportunities?
Fees
Is there a fee for money orders?
1
Is there a fee for money orders?
What are the Debit Card fees?
1
What are the Debit Card fees?
Are there any service fees for ATM withdrawals?
1
Are there any service fees for ATM withdrawals?
Contact Us
Have A Question? Let Us Help!
1
Ask A Question