To order a new Checkmate debit card, please contact a Personal Banking Representative through our HEBFCU secure email using one of the links below:

You can also call our Personal Banking Representatives at 210.938.7850 from 9:00 am to 5:00 pm Monday through Friday or visit a branch location.

To report a lost or stolen CheckMate Debit Card (MasterCard) or ATM Card:

  • Call 210.938.7850
  • Press "1" for Debit and ATM cards and then press "3"