Some online applications will be approved immediately and you will see an approval message. Sometimes we need to ask you for additional information to process your application. If you apply during credit union business hours and we need additional information, you will receive a call within two hours. If you submit an application in the evening or on the weekends and we need additional information, you will receive a call the next business morning. Please provide a phone number where we can reach you on your application.
To find out the status of your loan application, please call a Personal Banking Representative at 210.938.7850 from 9:00 a.m. to 5:00 p.m. Monday through Friday or visit an HEBFCU branch.