You may have received a call from our fraud prevention center due to suspicious activity on your card(s). If they suspect your card security has been breached, they may suspend the usage of your card until you validate the questionable purchases.

Always remember to notify a H-E-B Federal Credit Union representative prior to traveling, including overseas so your card(s) can be approved for use in the area you wish to travel.

Monitor and manage usage of your Checkmate debit card with the CardValet® app.

Download the CardValet® mobile app in just minutes on the App Store or via Google Play. With the CardValet® app, you can save time and be secure by controlling the HEBFCU Checkmate debit card in your wallet with the phone in your pocket. Enjoy the benefits of:

  • Turning your card “on” or “off.”
  • Set transaction controls for dollar amount limits, merchant categories and geographic locations.
  • Receive alerts when your debit card is used, approved or exceeds a transaction control you’ve set.
  • Stay informed of potential fraud with alerts on attempted, declined transactions.

Search CardValet® today and download the app.

If you suspect your H-E-B Federal Credit Union accounts have been compromised, contact us immediately at 210.938.7850 (press "1" for Debit/ATM, then press “3” to report fraud) so that we can help protect you.