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FAQs:

Security Page 1
Do I have to close my accounts if I move out of state? 1
Can I make ATM deposits? 1
Can I mail a check for deposit into my account? 1
How do I check my account balance? 1
How long does it take to verify a deposit? 1
What is your mailing address? 1
What is ChexSystems? 1
What are the current rates and fees? 1
Why did my check bounce when I had money in my account? 1
How can I sign up for direct deposit? 1
What is the fee for a cashier checks? 1
What is the difference between an insufficient funds fee and an uncollected funds fee? 1
Are you a full service financial institution? 1
Can you get me a copy of my credit report? 1
How do I re-order checks? 1
What does encryption mean? 1
How do I transfer money into a different account? 1
What are the overdraft fees? 1
How do you determine exchange rates for foreign transactions? 1
Why do you pull credit for new account application? 1
Can I change insurance companies for my homeowner's policy? Do I need to notify you? 1
What is a credit union? 1
What are your hours? 1
How do I change my name, address, or any other contact information? 1
Do you offer Health Savings Accounts? 1
How do I get a copy of my statement? 1
How can I submit a secure email? 1
How much will it cost to make a stop payment on a check? 1
What is 128-bit encryption? 1
What is the difference between balance and available balance? 1
Why did I receive a call from Fraud Prevention Center? 1
Is my account information available 24 hours a day? 1
How many accounts does H-E-B Federal Credit Union allow me to have? 1
What is my account number? 1
Are there a minimum number of deposits I have to make into a checking/savings account per month? 1
Where are your ATMs located? 1
Do you have any deals for first time home buyers? 1
How do credit unions differ from banks? 1
Do you offer a foreign currency exchange service? 1
What are cookies? 1
What is the Truth-In-Lending Act? 1
Do you offer an automated phone service that can verify a check amount? 1
If someone transfers money into my account, can they see my account balance? 1
Can I deposit coins? 1
Can anyone join the credit union? 1
What are some advantages of being a member of a credit union? 1
What is your routing number? 1
What time does my direct deposit post on pay day? 1
How are my taxes paid? 1
How long will it take to receive a vehicle title when a member pays their auto loan off? 1