HEBFCU provides free fraud protection for CheckMate debit cards 24/7 and we will contact you if we see suspicious activity. If you have provided us with a text-capable phone number, we will text you so that you can either confirm the legitimacy of a transaction or stop a fraudulent one. All texts will be:
From the short code 37268
Free of charge
Sent between the hours of 8:00 a.m. and 9:00 p.m.
Optional; if texting isn’t your preference, you can opt out
If we are unable to reach you with text, you will receive a phone call if we see suspicious activity. You can either confirm the legitimacy of a transaction or stop a fraudulent one when your respond. Calls from our fraud protection service come from 877.273.5740 or 877.253.8807.
In 2019, all CheckMate debit cards will be issued with an encrypted microchip. This chip provides another layer of security that validates in-person transactions and helps protect your card from unauthorized use.
Our most effective weapon to fight fraud is being able to reach you, so please make sure we have your current contact information. To update your information, call us at 210.938.7850 or log into NetBranch, click on Secure Forms tab and select Address Change Request.
For more management and protection of your CheckMate Card, download the CardValet® App